Associate Analyst

About Unlimited Systems:

Headquartered in Cincinnati, Ohio, Unlimited Systems is a software company committed to enhancing the operations and delivery of specialty healthcare. For nearly two decades, we’ve been delivering market-leading technology solutions to assist medical professionals in automating complex tasks and providing lifesaving treatments to patients.

As a Top Workplace, we take pride in maintaining a healthy work environment that supports and recognizes the contributions of every team member. Individual success at Unlimited Systems is boosted by ensuring team members know the organizational goals, how we are accomplishing them, and how each person contributes. With Unlimited Systems, you will have the opportunity to demonstrate and further develop your skills in a range of disciplines, including customer relationship management, professional consulting, data analytics, healthcare technology, and leadership. If you meet the following prerequisites and want to develop increasingly valuable skills, we look forward to meeting you.

Minimum Qualifications:

·       Bachelor’s degree (all academic majors welcome to apply)

·       Eligible to work in the United States without visa sponsorship

Job Characteristics:

• Strong verbal and written business communication skills
• Detail-oriented with the ability to manage multiple tasks and varying priorities
• Strong organizational and problem-solving skills
• Service-oriented, customer-first focus
• Self-motivator with strong time management skills

About the Job:

As an Associate Analyst on our Revenue Cycle Performance team, you will be ensuring the success of our national client base of cancer treatment centers that utilize our customized software solutions. We are seeking personable, responsive, motivated team members to join both our technical and non-technical, expanding, close-knit team of professionals!

The Revenue Cycle Performance team receives customer inquiries and responds to questions and issues arising from their use of our software. This position is responsible for troubleshooting and documenting customer challenges and ensuring a timely resolution to customer requests for assistance.

Duties and Responsibilities:

• Responding to client inquiries via ServiceNow case management portal, telephone, and e-mail
• Troubleshooting client-specific problems related to software solutions and workflow
• Assisting clients with understanding product functionality
• Conducting remote and onsite product and process training
• Coordinating ongoing communication of solutions and software enhancements
• Facilitating service and product delivery satisfaction through cross-functional team collaboration
• Route client requests to the appropriate internal teams
• Identifying high priority issues and responding with a standardized escalation process
• Building proficiency on Unlimited Systems’ software products and service offerings
• Leveraging Unlimited Systems’ tools, processes, and standards
• Travel expectation <25% with opportunity

Benefits:

• Salaried, full-time position
• Structured annual bonus program
• Additional monetary travel incentive(s) for team members whom choose to travel
• Company matching 401(k)
• Health and Dental insurance premiums paid in full by Unlimited Systems

Perks:

• Hybrid work environment – after initial training, ability to work from home setting with intermittent in office touchpoints
• Contemporary office with open configuration and area views
• Modern lunchroom with company provided beverages
• Fun team building and community involvement activities
• Adjacent to Kenwood Towne Center and Fitness, entertainment, and shopping options on-premise

Additional Information:

Unlimited provides career opportunities that align with your individual skills and interests. Revenue Cycle team members have successfully advanced their career to the following professions within the Unlimited Systems:

• Account Management
• Project Management
• Inside & Outside Sales
• Product Management
• Training Consultants
• Leadership & Management Positions
• Workflow & Implementation Consultants
• Administrative Leadership
• Data Analytics & Reporting Consultant

Unlimited Systems is a drug-free and non-smoking work environment. We require a background check and initial/random drug screening for all members of our professional staff.

Location:

Cincinnati Ohio