Associate Workflow Consultant

About Unlimited Systems:

Unlimited Systems is a group of healthcare leaders, revenue cycle experts, tech gurus, and client success champions committed to simplifying revenue cycle management for specialty healthcare providers. For over two decades, we’ve been delivering market-leading technology solutions proven to help oncology and other specialties automate complex tasks, reduce unnecessary manual effort, and accelerate cash flow.

Recognized as a Cincinnati Top Workplace, we take pride in taking care of our people by ensuring everyone knows where we’re headed, how we’re getting there, and how to be part of the process. Each member of our team works with leading-edge technologies to maintain and support a full range of commercial software products deployed across our national client base. With Unlimited Systems you will have the opportunity to develop a solid understanding of healthcare technology and enhance your skills in customer relationship management, professional consulting, leadership, and healthcare software innovation.

Minimum Qualifications:

• Bachelor’s Degree in Business Administration or relevant field required
• Eligible to work in the United States without visa sponsorship

Job Characteristics:

• Dedication to creating positive client relationships and experiences
• Ability to influence collaboration across teams
• Exceptional verbal and written business communication skills
• Ability to manage multiple tasks with varying priorities
• Strong organizational and problem-solving skills
• Ability to engage in conflict resolution with a balance of empathy and accountability
• Goes above and beyond to achieve results and are always contemplating the next step
• Good interpersonal skills and understanding of how to deal with others in the most effective way

About the Job:

As an Associate Workflow Consultant, you will be ensuring the success of clients as they transition away from their onboarding project with Unlimited to standard support. In addition to providing transitional, close-in support, this team receives and responds to one off client training requests.

Duties and Responsibilities:

• Building and maintaining relationships with key contacts from a book of business, consisting of our nation-wide client base
• Serve as main point of contact for clients post project as they acclimate to their new workflows and standard support
• Leading standing calls with clients to report on high priority support cases, lead training, and answer client questions/concerns
• Lead remote workflow assessments and follow action items through to completion
• Contribute to buildout of learning management platform (Litmos), including recording and updating training videos
• Coordinating ongoing communication of solutions and software enhancements to your client base
• Identifying high priority issues and having the ability to respond with a standardized escalation process
• Leverage financial KPI data analysis to guide best practice coaching to customers
• Responding to high priority client demands by digging into client environment to better understand the issue and utilizing internal resources to understand options for resolution.
• Travel 25%

Benefits:

• Full-time position – base salary commensurate with skills/experience, plus travel incentive(s)
• Structured annual bonus program
• Company matching 401(k)
• Employee Health and Dental insurance premiums fully paid by Unlimited Systems

Perks:

• Recognized Top Workplace
• Hybrid work environment – primarily work from home with intermittent in-office touchpoints
• Professional training opportunities
• Fun team-building and community involvement activities
• Modern office with company provided beverages
• Fitness, entertainment, dining, and shopping options near office headquarters

Additional Information:

Unlimited Systems is a drug-free and non-smoking work environment. We require a background check and initial/random drug screening for all members of our professional staff. To learn more about our company, services, and products, visit www.unlimitedsystems.com.