Great technology demands great people and processes to achieve optimal results. With g4 Studio, you get great technology. With Unlimited’s Workflow Consulting, you get a team of seasoned experts proven to develop successful, custom workflows across the g4 Studio platform that are backed by best practices and maximize financial results for specialty healthcare organizations.

Why Clients Use Workflow Consulting

As our client organizations evolve, they often find that their growth calls for new ways of using the Unlimited platform, or that it is creating changes to their revenue cycle teams and leadership. Likewise, the introduction of new Unlimited products and features can also drive demand for workflow consulting to help clients make the most out of new capabilities within their unique operating environments.

Client growth can necessitate workflow changes. Trust our Consultants to help assess and design new workflows that address business changes and position you for future plans.

Onboarding new team members is critical to maintaining peak financial performance. Our team gets people up to speed quickly and efficiently so they’re delivering value fast.

Optimal use of Unlimited products and features delivers maximum returns. Engage our team to customize workflows that complement your distinctive environment for peak financial performance.

Options for Delivery

Onsite

Best for:

  • Comprehensive revenue cycle assessments
  • Sessions including multiple stakeholders and perspectives
  • Redefining best practices
  • Validating and/or amending departmental workflows

Remote

Best for:

  • Onboarding new people
  • Retraining staff
  • Focused extensions from onsite sessions
  • New feature training

Our Consultants

Unlimited Workflow Consultants combine deep knowledge of the Unlimited product set with significant industry experience. They have an average tenure of 4+ years with the company and must demonstrate proficiency with the Unlimited platform before being named to the Workflow Consulting team. Many possess focused areas of expertise, such as patient intake, charge capture, treatment authorization, patient financial assistance, and A/R optimization, which we use when matching Consultants to client engagements; our goal is to pair you with the best resources for meeting your needs.

Examples of our Work

This client had experienced significant growth that triggered a need to evaluate whether existing revenue cycle processes were effective in supporting their “new” organization. Unlimited deployed a Workflow Consultant for a 10-week onsite engagement. Based on findings from the assessment and recommendations from Unlimited, the client reorganized its staffing model, redeploying high value resources to more strategic activity and establishing workflow efficiencies that better supported its growing business.

Develop new charge review process for growing cancer practice.

Enhance revenue cycle workflow efficiencies.

With some new leadership in place, this client began exploring solutions that could further increase the efficiencies of its revenue cycle process. Having identified a potential tool, the client engaged Unlimited to assess the value of introducing another software solution into its practice. Unlimited’s Workflow Consultant conducted an evaluation determining that rather than purchase another tool, the client’s objectives could be accomplished by redesigning multiple workflow processes, including eligibility, prior authorization, registration, charge capture, claim grooming, denial management, and A/R follow up. The client was able to achieve its objectives while avoiding additional software, implementation, training, and ongoing support costs.

Recognizing room for improvement in its business office operations, leadership of a large specialty practice with approximately 40 providers called on Unlimited’s Workflow Consulting team to evaluate their situation and make recommendations for improvement. Following an operational assessment, the Unlimited team worked with the client to design a workflow that automated existing manual processes for charge capture. The result: improvements of more than 50% in charge lag and days to file in the first six months, along with measurable impact to the client’s claim rejection and first-pass clean claims rates.

Automate charge capture for a large specialty practice.

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