Modifier -93 explained
Audio-only coverage depends on the service and payer, and Medicare policy on audio-only care has changed over time.
Documenting why video was not used, where required, supports audio-only claims.
Where Modifier -93 fits in the revenue cycle
Modifier -93 sits within the coding stage of the revenue cycle. It is a coding modifier, a two-character code appended to a CPT or HCPCS code to add necessary detail about the service performed.
Modifier -93 is also referred to as Audio-Only Telehealth. You'll encounter it on payer communications, billing reports, and in conversations between front-office, coding, and accounts-receivable teams.
Why Modifier -93 matters for your practice
Modifiers tell the payer exactly what happened, that a service was distinct, bilateral, reduced, or involved drug waste, for example. The wrong modifier (or a missing one) is a common, highly preventable cause of denials and underpayment, especially in procedure-heavy and drug-billing specialties.
- Appended to CPT/HCPCS codes to clarify the service
- Incorrect or missing modifiers are a top denial driver
- Especially critical in surgery, imaging, and drug billing
- Must align with payer policy and NCCI edits
Modifier -93 in practice
Knowing what Modifier -93 means is only useful if it changes what your team does. In a modern revenue cycle, that means catching issues related to modifiers earlier, documenting and coding them correctly, and using technology to flag exceptions automatically rather than discovering them after a claim is denied.
This is exactly where a specialty-built revenue cycle platform earns its keep: by encoding the rules behind terms like Modifier -93 directly into the workflow, so clean claims go out the first time and your team works by exception instead of chasing problems after the fact.
