Support Center
We’re Here to Help
Unlimited Financials support isn’t a call center or an offshore queue. It’s our own team, working together at our Cincinnati headquarters, who know specialty revenue cycle and know your practice.
Why it matters
One Team. One Place. Midwest-Based.
When a claim batch is stuck, you need someone who understands the problem and can get it fixed, not a hand-off to another company in another time zone. Keeping support in one central location means the people you talk to sit next to the people who build and run the platform.
Cincinnati-based, not outsourced
Every request goes to our own support team at our Cincinnati, Ohio headquarters. No third-party call center, no offshore queue, no script.
People who work specialty revenue cycle
The advisors who answer know buy-and-bill, JW and JZ modifiers, prior authorizations, and payer edits, because that is the work they do every day.
Short hand-offs
Support, implementation, product, and engineering work from the same place, so an issue that needs a developer reaches one quickly instead of crossing time zones.
Context that carries over
Your ticket history and account details stay in the portal, so whoever picks up your request already knows your practice, your payers, and your configuration.
Not a call center. Not offshore.
Many software vendors route support through outsourced call centers. Here is what changes when the team that answers is our own.
| Outsourced or offshore support | Unlimited Systems, Cincinnati | |
|---|---|---|
| Who answers | A rotating call-center agent reading from a script | A Cincinnati support advisor who works specialty RCM |
| What they know about you | Your name and a case number | Your practice, your configuration, and your ticket history |
| When it needs engineering | Handed off across vendors and time zones | Escalated to product and engineering teams in the same location |
| Where your data goes | Into email threads and offshore systems | Stays in the secure client support portal |
Cincinnati Top Workplace
People who like where they work give better support
Unlimited Systems has been named a seven-year Cincinnati Top Workplace. An engaged team takes ownership of your issue and sees it through, and because every ticket’s history lives in the portal, whoever helps you starts with the full picture of how your practice works.
Meet the company
The client support portal
Why every request starts with a ticket
A ticket in the secure portal isn’t red tape. It’s how we protect your data, get your issue to the right person, and make sure nothing falls through the cracks.
Verified access
Tickets come from authorized Unlimited Financials users, so we know exactly who is asking and which practice the request is for.
Security and privacy
Account details and patient information stay inside the secure portal, not in email, voicemail, or a public web form.
The right advisor, first time
Your ticket is routed with its details attached to the advisor who knows that part of the platform, so nobody starts from scratch.
Nothing gets lost
Every request has a ticket, an owner, and a history. You can check status any time instead of waiting for a call back.
A clear record
Ticket history shows what was reported, what was done, and when, which helps with audits, staff changes, and follow-up.
Better support over time
Patterns across tickets show us where training, documentation, or product fixes will help, so the same issue doesn't keep coming back.
How support works
- 1
Open a ticket in the portal
Sign in to the client support portal with your Unlimited Financials access and describe the issue. Add claim IDs or screenshots if you have them.
- 2
A Cincinnati advisor picks it up
Your ticket goes to our support team, who work it and keep the status and history up to date in the portal.
- 3
Call to escalate if it is urgent
If cash is blocked, call 513.821.3012 and reference your ticket so we can prioritize it.
No portal access yet? Ask your practice administrator to add you as an authorized user.
Escalate by phone if…
These block cash, so they skip the queue. Open a ticket in the client support portal first, then call to escalate it.
- Claims are not transmitting to the clearinghouse
- ERA or payment files are not posting
- A payer interface or EHR feed has stopped
- Users cannot log in during business hours
Call this number to escalate a ticket you’ve already opened. Tickets must come from an authorized Unlimited Financials user, so they’re opened in the portal. We only open tickets over the phone if you can’t log in to Unlimited Financials.
Help yourself first
Training, reference material, and answers to the questions that come up most.
Product tour
Walk through the platform module by module, at your own pace.
Gravity University
Hands-on Power BI and custom reporting training built around the Gravity data model.
Glossary
Plain-language definitions for the RCM and coding terms that show up in the platform.
FAQ
Answers to the questions we get most about pricing, integrations, and implementation.
Premium Support
Built, Implemented, and Supported Side by Side.
The people who build, implement, and support Unlimited Financials work side by side in our Cincinnati office. When you report an issue, the team that can fix it is down the hall, not on another continent.
- Specialty providers supported
- 6,500+Specialty providers supported
- Specialty locations
- 4,500+Specialty locations
- Cincinnati Top Workplace
- 7-yearCincinnati Top Workplace
- Offshore call centers
- 0Offshore call centers
NOT A CLIENT YET?
See what support looks like before you sign
Our support model is worth checking during evaluation, not after. Meet the Cincinnati team, see the portal, and ask how escalation works.
6,500+ specialty providers