Software Support
Healthcare Software Support
Support is the part of a software decision that only matters after you have signed — which is exactly why it is worth checking first. Here is precisely who answers, when, and what they can do about it.
What our support actually is
Every vendor says support is a differentiator. These are the specifics you can hold us to.
Based in Cincinnati, not a queue
The person who answers your call works specialty revenue cycle every day and sits in our Ohio headquarters. No offshore call center, no scripted tier one reading from a decision tree.
A phone number that reaches a person
Live phone support with no call trees. Open the ticket in the client portal, then call to escalate it, and you talk to somebody who can actually look at your data. We only open tickets over the phone if you can't log in.
Support that knows your account
Experienced account and support resources who know your specialty, your payers, and your configuration — so you are not re-explaining your setup on every ticket.
A secure client support portal
Authorized Unlimited Financials users raise and track tickets in the client support portal, so every request comes from a verified account and sensitive details stay out of email.
6,500+ specialty providersHow we triage
Not everything is an emergency, and treating it that way helps nobody. What matters is that the things which stop cash are handled like they stop cash.
Anything blocking submission, posting, or cash. Escalated immediately to a specialist who works your specialty, with live phone contact rather than a ticket update.
A rule, interface, or queue behaving incorrectly. Reproduced against your configuration, with a named owner and a fix or workaround communicated the same business day.
Configuration questions, new-hire training, reporting requests. Answered directly, and recurring ones become documentation so your team stops needing to ask.
Questions buyers ask about support
Neither. Every person who picks up your call, configures your workflows, and works your escalations sits in our Cincinnati, Ohio headquarters. We do not route support to an outsourced vendor or an offshore call center.
Our commitment to personalised service is consistent across accounts, though the specific structure varies. You get direct access to experienced account and support resources who know your practice, your specialty, and your configuration.
Standard support runs Monday through Friday, 7:00 AM to 7:00 PM ET. Urgent billing issues that block claim submission or cash posting are covered outside those hours.
Authorized Unlimited Financials users open tickets in the client support portal, then can call 513.821.3012 to escalate an open ticket. We only open tickets over the phone if you can't log in to Unlimited Financials. Existing clients can start from the support center at /support.
Support is included in your subscription. We do not meter tickets or sell a premium tier to get a human on the phone — the reason to call us should never be a budget decision.
Your implementation team stays on through go-live week, watching first-pass clean claim rates and clearing exceptions alongside your staff, before handing off to ongoing support with full context.
GET STARTED
Ask us the support questions before you sign
Bring your hardest what-if: a stuck claim batch, a payer rule change, a new hire on day one. We would rather answer it now than have you find out later.
We Love Hearing From Our Users
Using our product doesn't just mean quality software, but also access to a community to keep you connected to your peers and to your product team.
The system continues to grow with features as it should, with how healthcare changes. So, if you are looking for a company that is innovative and truly cares, I would recommend Unlimited Financials.
Unlimited Financials has been the easiest and best practice management system I have used. It is easy to navigate and do what I need to do.
We have been on Unlimited Financials for over three years and love it. Our claims are being processed faster and more efficiently, which means we are receiving payment more quickly.
Unlimited Financials has allowed us to extend our workforce in some areas due to the workflow efficiencies and given a better patient experience.
Knowledge of the patient's coverage has been a game changer. The ability to verify benefits before the patient comes in has saved us on time and denials, so there is no delay in treatment.
Using Unlimited Systems has allowed us to get a much better handle on our AR and claim management.
The system continues to grow with features as it should, with how healthcare changes. So, if you are looking for a company that is innovative and truly cares, I would recommend Unlimited Financials.
Unlimited Financials has been the easiest and best practice management system I have used. It is easy to navigate and do what I need to do.
We have been on Unlimited Financials for over three years and love it. Our claims are being processed faster and more efficiently, which means we are receiving payment more quickly.
Unlimited Financials has allowed us to extend our workforce in some areas due to the workflow efficiencies and given a better patient experience.
Knowledge of the patient's coverage has been a game changer. The ability to verify benefits before the patient comes in has saved us on time and denials, so there is no delay in treatment.
Using Unlimited Systems has allowed us to get a much better handle on our AR and claim management.