Premium Support Healthcare Practice Software
Software is only as good as the team behind it. Every Unlimited Systems client gets a dedicated account team, guided onboarding through go-live, and ongoing support from people who understand specialty billing rules, not a generic ticket queue.
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What changes with Premium Support
Without it
Generic support queues
Tickets routed to general support reps who don't understand specialty billing rules take longer to resolve and often need escalation.
Onboarding left to the practice
Some vendors hand over a login and a manual; practices are left to figure out configuration and go-live on their own.
No relationship continuity
Without a dedicated account team, practices re-explain their setup every time they need help.
With Unlimited Systems
Dedicated account teams
Every client is paired with an account team that knows their configuration, specialties, and history, not a rotating queue.
Guided onboarding
Implementation specialists guide configuration, data migration, and parallel testing through go-live.
Specialty-aware support
Support staff understand specialty billing rules, modifiers, and payer nuances, so questions get real answers, not generic troubleshooting steps.
What you get on day one
Named account team
A consistent team that knows your practice's configuration and history handles your account.
Structured onboarding & go-live
Implementation specialists manage configuration, data migration, and parallel testing before cutover.
Responsive support SLAs
Defined response-time commitments ensure issues are addressed promptly.
Ongoing optimization reviews
Periodic reviews of denial trends, automation performance, and configuration help your setup keep improving.
Why it matters
One Team. One Place. Midwest-Based.
When a claim batch is stuck, you need someone who understands the problem and can get it fixed, not a hand-off to another company in another time zone. Keeping support in one central location means the people you talk to sit next to the people who build and run the platform.
Cincinnati-based, not outsourced
Every request goes to our own support team at our Cincinnati, Ohio headquarters. No third-party call center, no offshore queue, no script.
People who work specialty revenue cycle
The advisors who answer know buy-and-bill, JW and JZ modifiers, prior authorizations, and payer edits, because that is the work they do every day.
Short hand-offs
Support, implementation, product, and engineering work from the same place, so an issue that needs a developer reaches one quickly instead of crossing time zones.
Context that carries over
Your ticket history and account details stay in the portal, so whoever picks up your request already knows your practice, your payers, and your configuration.
Not a call center. Not offshore.
Many software vendors route support through outsourced call centers. Here is what changes when the team that answers is our own.
| Outsourced or offshore support | Unlimited Systems, Cincinnati | |
|---|---|---|
| Who answers | A rotating call-center agent reading from a script | A Cincinnati support advisor who works specialty RCM |
| What they know about you | Your name and a case number | Your practice, your configuration, and your ticket history |
| When it needs engineering | Handed off across vendors and time zones | Escalated to product and engineering teams in the same location |
| Where your data goes | Into email threads and offshore systems | Stays in the secure client support portal |
Cincinnati Top Workplace
People who like where they work give better support
Unlimited Systems has been named a seven-year Cincinnati Top Workplace. An engaged team takes ownership of your issue and sees it through, and because every ticket’s history lives in the portal, whoever helps you starts with the full picture of how your practice works.
Meet the company
Premium Support
Built, Implemented, and Supported Side by Side.
The people who build, implement, and support Unlimited Financials work side by side in our Cincinnati office. When you report an issue, the team that can fix it is down the hall, not on another continent.
- Specialty providers supported
- 6,500+Specialty providers supported
- Specialty locations
- 4,500+Specialty locations
- Cincinnati Top Workplace
- 7-yearCincinnati Top Workplace
- Offshore call centers
- 0Offshore call centers
Frequently asked questions
Will we have a dedicated account contact?
Yes. Every Unlimited Systems client is paired with a dedicated account team familiar with their configuration and specialty mix.
What does onboarding involve?
Implementation specialists guide your team through configuration, data migration, and parallel claims testing before go-live, with timelines scoped to your practice size and complexity.
Does support understand specialty billing rules?
Yes, support staff are trained on the specialty rule libraries (oncology, infusion, GI, and others) built into the platform, so questions about modifiers, denials, and workflows get specific answers.
More in Unlimited Systems Platform
Hear It From Our Clients
Specialty practices describe, in their own words, what changed after moving to Unlimited Systems.
Hematology and Oncology Associates of Northeastern PA
“As I look back at the transition, the support and the collaboration with the folks at Unlimited really helped make us feel at ease. We had a partner that really wanted us to be successful.”
- Michelle Leandri, CEO, Hematology and Oncology Associates of Northeastern PA
- Days in A/R shrank from 21 to 15, consistently.
- Charges go out the next day.
- Less manual work, more clean claims, and stronger cash flow.
We Love Hearing From Our Users
Client teams using this in their day-to-day revenue cycle.
The system continues to grow with features as it should, with how healthcare changes. So, if you are looking for a company that is innovative and truly cares, I would recommend Unlimited Financials.
Unlimited Financials has been the easiest and best practice management system I have used. It is easy to navigate and do what I need to do.
We have been on Unlimited Financials for over three years and love it. Our claims are being processed faster and more efficiently, which means we are receiving payment more quickly.
Unlimited Financials has allowed us to extend our workforce in some areas due to the workflow efficiencies and given a better patient experience.
Knowledge of the patient's coverage has been a game changer. The ability to verify benefits before the patient comes in has saved us on time and denials, so there is no delay in treatment.
Using Unlimited Systems has allowed us to get a much better handle on our AR and claim management.
The system continues to grow with features as it should, with how healthcare changes. So, if you are looking for a company that is innovative and truly cares, I would recommend Unlimited Financials.
Unlimited Financials has been the easiest and best practice management system I have used. It is easy to navigate and do what I need to do.
We have been on Unlimited Financials for over three years and love it. Our claims are being processed faster and more efficiently, which means we are receiving payment more quickly.
Unlimited Financials has allowed us to extend our workforce in some areas due to the workflow efficiencies and given a better patient experience.
Knowledge of the patient's coverage has been a game changer. The ability to verify benefits before the patient comes in has saved us on time and denials, so there is no delay in treatment.
Using Unlimited Systems has allowed us to get a much better handle on our AR and claim management.
GET STARTED
Talk to our team about onboarding and ongoing support
Walk through your exact workflows with an RCM expert who already knows your world.
6,500+ specialty providers