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Academic Cancer Center · Mobile, Alabama

From Monthly to Daily Billing, and the Margin to Fund Growth

The only academic cancer research and treatment center on the upper Gulf Coast, part of the University of South Alabama Health System, moved its revenue cycle to Unlimited Systems. Its leaders describe daily billing, faster A/R, clearer KPIs, and growth the bottom line can now support.

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Client: USA Health Mitchell Cancer Institute

Watch USA Health Mitchell Cancer Institute tell the story in their own words.

“When I arrived here, I had significant concerns about our ability to actually ensure that we were being paid fairly for the work that we were doing. Unlimited Systems has really made that dream come true for me and it's done it in a way that has been extremely collaborative.”
Dr. Martin Heslin, Former Director, USA Health Mitchell Cancer Institute

The focus

Leadership's first question was whether the institute was being paid fairly for its work. Operations needed KPIs to know where to focus, and clinicians needed to be taken out of coding and other revenue cycle tasks so they could get back to patient care.

What USA Health Mitchell Cancer Institute reports

  • Billing moved from a monthly cycle to a daily one.
  • Cash flow and revenue increased.
  • A/R that ran up to four months now turns in as little as two weeks.
  • Validation catches problems before charges go out.
  • Grew 30% to 50% in almost every area over three years, with the bottom line to hire for it.
“With our revenue cycle implementation, we were able to go from a monthly type of billing cycle into a daily cycle, which has increased our cash flow and increased our revenue.”
Cindy Nelson, Manager of Clinical and Research Applications, USA Health Mitchell Cancer Institute
“We've grown in almost every area of Mitchell Cancer Institute, 30% to 50%, in the last three years, and without Unlimited, we would not have had the bottom line to support hiring the additional positions.”
Clinical Administrative Director, USA Health Mitchell Cancer Institute

Results across the platform

Across Unlimited Financials clients, as published in the Unlimited Financials brochure.

93%

First-pass clean claims rate

90%

Success rate for point-of-sale collections

35%

Reduction in staff workflow steps

10%

Boost in revenue through increased patient assistance awards

$45K+

Income gains per specialty provider per year

Smiling healthcare administrator in a glass-walled office

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